Shipping policy

Thank you for shopping with Signity. We are committed to delivering your order quickly and safely to your doorstep.

Order Processing All orders are processed within 1–3 business days (excluding weekends and UAE public holidays) after payment confirmation. You will receive an email notification once your order has been dispatched.

Delivery Timeframes

  • United Arab Emirates: 3–5 business days

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or peak seasons.

Shipping Costs Shipping fees are calculated at checkout based on your delivery location and order weight. Free shipping promotions may apply on qualifying orders.

Order Tracking Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status through the courier's website.

Customs & Import Duties For orders shipped outside the UAE, customs duties, taxes, or import fees may apply upon arrival in the destination country. These charges are the sole responsibility of the customer and are not included in our product or shipping prices.

Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Lost or Damaged Orders If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 48 hours at [your email address] with your order number and photos of any damage. We will work to resolve the issue promptly.